This is a reminder that starting today, Monday 11/18/2024, beneficiary eligibility information will not be offered on the interactive voice response (IVR) system. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.

Medicare Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex. If you need help, Medicare is offering webinars to explain how to look up beneficiary eligibility in NGSConnex. You may register by clicking on a link below, or at NGSMedicare Events page.

NGSConnex: Overview, Access, Navigation and Eligibility Look Up

The webinars listed are held in eastern time.

Source: NGSMedicare News, 11/18/24