Urgent Reminder: Effective Monday 11/18/2024, Beneficiary Eligibility Information Not Offered on the IVR

This is a reminder that starting today, Monday 11/18/2024, beneficiary eligibility information will not be offered on the interactive voice response (IVR) system. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.

Medicare Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex. If you need help, Medicare is offering webinars to explain how to look up beneficiary eligibility in NGSConnex. You may register by clicking on a link below, or at NGSMedicare Events page.

NGSConnex: Overview, Access, Navigation and Eligibility Look Up

The webinars listed are held in eastern time.

Date

Time

Link to Register

Monday, 11/18/2024

11:00 a.m.-12:30 p.m.

Register

Wednesday, 11/20/2024

9:30-11:00 a.m.

Register

Tuesday, 11/26/2024

10:00-11:30 a.m.

Register

Monday, 12/2/2024

11:00 a.m.-12:30 p.m.

Register

Source: NGSMedicare News, 11/18/24

For more information and application instructions for the Phase 3 General Distribution of Provider Relief Fund go to